CUSTOMER CARE

Do you cater to corporate customers?

Yes, we provide a wide range of corporate style products for all situations. We can offer Corporate Customers with a variety of payment options and the best way to handle regular orders.

Please contact our Customer Service hotline for any queries or for a customized product quote.
 

Do you cater to events?

Yes, we cater to all kind of events such as wedding, birthday parties & baby shower.

Every event will be customized to individual customer's requirements.

Is there a delivery fee?

Yes, prices reflected on the website are not inclusive of delivery fees.

 There is a $20 delivery fee from 12 noon to 6 pm. A fee of $30 for delivery after 6 pm. 

What are the delivery time slots?

Our delivery starts at 12 noon daily inclusive of public holidays.

Options for your delivery time slot:

a) 12noon to 6pm

b) 6pm - 9pm

Simply indicate your preference when adding your order in the cart.

 

Do you deliver on Sundays?

Yes, we deliver from 12 noon to 9 pm daily, including weekends & public holidays.
 

What are the payment methods accepted?

a) We accept payment by Credit Card, PayNOW & Bank Transfer.

b) For bank transfer, you can choose 'offline payment' at the check out page.
The details will be sent to you automatically via email.

 

How many days in advance do I need to place my order?

a) Place your order before 12 noon for same-day delivery.

b) For urgent delivery, please contact +65 8600 6488 

to check on the availability of your preferred floral arrangements.

 

Valentine day inquiry

Due to the large number of orders created over Valentine’s Day period, and to ensure a smooth delivery service, we are not able to make any changes or cancellations to orders from the 12th to the 15th of February, after the 11th of February. We are unable to guarantee any timed delivery requests over Valentine’s Day Period. Orders will be delivered by 5 pm to businesses and by 10 pm to residential addresses.

 

CUSTOMER SATISFACTION

We provide 100% satisfaction guarantee if your flowers wilt within 24 hours of delivery please take a photo of your flowers and email us at info@brielleflowerstudio.com.sg or return them to us and we will supply you with new flowers. That’s our guarantee!

 

If you have any questions that are not listed about, please contact our friendly Customer Service or email us at Info@brielleflowerstudio.com.sg

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

© 2020 by Brielle Flower Studio